Refund & Returns Policy

Event Ticket refunds, Cancellations, and Rescheduled 

If the event is canceled: no action is required to obtain a refund; we will issue a refund to the original method of payment used at the time of purchase. In some cases, the Event Organizer may also give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how to submit a request for credit.

If the event is postponed, rescheduled, or moved: your ticket(s) are still valid, and no further action is required. If the Event Organizer approves refunds and/or credits, we will send you a notification explaining your options, and you may submit a request for a refund or credit. Alternatively, you may simply keep your ticket(s) to the postponed, rescheduled, or moved event.

Ticket Refunds: All sales are final and refunds are only allowed in limited circumstances that must be approved by ([email protected]). Each ticket purchased has a required disclaimer that states the following:

Due to the limited supply and pricing volatility of collectible products, all prices are SUBJECT TO CHANGE WITHOUT NOTICE and all items are subject to prior sell-out or unavailability. All mail-in items are sent at the customer’s risk. Fiterman Sports does not guarantee pen color, pen type, or autograph placement. Players reserve the right to reject any item. All Tickets are NON-REFUNDABLE purchases. Guest Appearance times are set prior to purchasing. If the customer chooses to not arrive ON-TIME or leaves before the designed guest appearance time selected they forfeit any option for any compensation or refund of tickets. We appreciate your understanding of these policies.


Product Returns

Autographed items are Non-Refundable. Under special circumstances, it can be considered. Fiterman Sports must be contacted the same day as the purchase for any consideration. 

Several types of products are exempt from being returned. This would include any sale or discounted items or tickets from any published events. 

If accepted, To complete your return, we require a receipt or proof of purchase.

Customers are responsible for paying to ship the item back into us unless the item had experienced damaged through transit. 

There are certain situations where only partial refunds are granted:

  • Item did not arrive back in the original packaging
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact us at [email protected], it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: {1318 HWY 3 S. Building C League City TX 77573}.

Shipping returns

To return your product, you should mail your product to: {1318 HWY 3 S. Building C League City TX 77573}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Insurance & Shipping 

If you are a mail in customer, shipping in your personal items, Fiterman Sports is not liable for the items after it has left our facility. Due to this, Fiterman Sports allows all mail in customers the opportunity to add insurance to their items. Customers are required to fill out our Shipping Insurance Form (located at the top of the Mail in Information page) and inform us that they are requesting insurance. If a customer fails to inform us prior to the signing and does not submit this form they wave their rights to add insurance to their items and for Fiterman Sports to be liable for the items once in transit.  All mail in customers automatically accept this policy when shipping in their items in to Fiterman Sports. 

Need help?

Contact us at {[email protected]} for questions related to refunds and retur