There are no refunds or exchanges on autograph or photo opp tickets. When you purchase a ticket, you are essentially taking someone else's place in line. If you do not come before the autograph signing starts, you are not guaranteed that you will get the celebrity or athlete's autograph. We do not control how long the celebrity or athlete stays. If you would like to be guaranteed an autograph or photo opp, please plan to arrive no later than 30 minutes before the scheduled time. We will try to accommodate everyone to the best of our abilities, but when there is no longer a line for the celebrity or athlete, they are then free to leave at their discretion. We are not responsible for our customers arriving early and/or on time. Please allow for traffic, weather, parking issues, etc. when attending our event or any event for that matter. Again, there are no refunds or exchanges given on tickets.